U88 Privacy Policy — How We Keep Your Data Safe

1 What Data We Collect

The first and most important part of u88's privacy policy is being upfront about exactly what data we collect. Below is a breakdown of the types of information and their sources.

Information you provide directly:

• At registration — full name, date of birth, email address, mobile number, and residential address.
• During KYC verification — a copy of your National ID, passport, or driving license.
• At the time of payment — mobile banking number or other payment-related details.
• Records of conversations when you contact customer support.

Automatically Collected Information:

• IP address, browser type and version, operating system.
• Usage data such as which pages you viewed, how long you spent on them, and where you clicked.
• Session data collected via cookies and web beacons.
• Device ID and mobile app usage data.

2 How Collected Information Is Used

U88 uses your data only for clear and legitimate purposes. The main reasons we process your information under our privacy policy are:

• Account Management: To create your profile, verify login, and ensure account security.
• Transaction Processing: To process deposits and withdrawals successfully.
• Identity Verification: To complete the KYC process in compliance with legal obligations and for fraud prevention.
• Sending relevant offers: To keep you informed about promotions and bonuses relevant to your play style.
• Service Quality Improvement: To analyze which features are used most and improve the platform accordingly.
• Legal Compliance: To meet regulatory requirements and resolve disputes.
• Responsible Gaming: To detect excessive gaming patterns and send timely alerts.

U88 will never share your data with other companies for marketing purposes without your consent.

3 Who information is shared with

A core principle of u88's privacy policy is that your data is never sold. However, in limited circumstances, information may be shared with specific parties:

• Payment providers: Approved payment gateways including bKash, Nagad, and Rocket — only the information necessary to complete the transaction.
• Legal Authorities: In response to a court order or a valid request from a regulatory authority.
• Anti-fraud organizations: In cases involving investigation of money laundering or fraud.
• Technology partners: Server hosting or analytics services — subject to strict confidentiality agreements.

4 Cookie Policy

The u88 website and app use cookies and similar tracking technologies. Cookies are small text files stored in your browser that help improve your browsing experience.

Types of cookies we use:

• Essential Cookies: To maintain login sessions and ensure security — these cannot be disabled.
• Performance cookies: To analyze page load times and crash reports.
• Functional cookies: To remember your language preference and customized settings.
• Analytics cookies: To understand which pages are visited most — all data is anonymous.

You can disable non-essential cookies at any time through your browser settings. However, doing so may cause some features to not work properly.

5 How long information is retained

U88 does not retain your data indefinitely. Specific retention periods are defined for each type of information:

• Account Information: For the duration of the active account and up to 5 years after closure.
• Transaction Records: A minimum of 7 years due to legal obligations.
• KYC Documents: Up to 5 years after account closure.
• Support Conversations: 2 years after resolution.
• Log files and analytics data: 18 months.

Once the retention period expires, data is securely and permanently deleted so that recovery is not possible.

6 Your Rights

Under u88's privacy policy, you have specific rights over your own data. The table below provides full details:

To exercise any of these rights, please contact our support team. We will respond within 30 days of receiving your request.

7 Children's Privacy

U88 is strictly an adults-only (18+) platform. We do not knowingly collect any data from individuals under the age of 18.

• Age verification is carried out at the point of registration.
• If a user is identified as a minor, their account is immediately closed and any collected data is deleted.
• If a parent suspects a minor is using u88, they can contact us directly at any time.

8 Third-Party Services & Links

The u88 platform may integrate certain third-party services — such as game providers or payment gateways. These services operate under their own privacy policies.

• U88 is not responsible for the privacy policies of third-party services.
• Before sharing data with third parties, we verify that they meet our security standards.
• Game providers only receive anonymous gameplay data — not your personal identity.
• Payment gateways maintain their own PCI-DSS certification.

We recommend reading the privacy policy of any third-party service before you use it.

9 Policy Changes & Updates

U88 may update this privacy policy from time to time. Depending on the nature of the changes, we will notify you as follows:

• Major changes: You will be notified by email at least 30 days before changes take effect.
• Minor changes: You will be notified via the "Last Updated" date change on this page.
• Emergency security changes: May take effect immediately, with email confirmation to follow.

Continued use of u88 after any changes take effect will be considered acceptance of the updated policy. We recommend checking this page regularly.

10 Contact & Complaints

For any privacy-related questions, requests, or complaints, you can reach u88's dedicated Privacy Team at:

• Email: [email protected]
• Live Chat: Via the chat button in the bottom-right corner of the website.
• Response time: Responses are typically provided within 24–48 hours.

U88 will make every effort to resolve your complaint. If you are not satisfied with our response, you have the right to file a complaint with the relevant legal authority.